Terms and Conditions
Last updated: 1st January 2026
In these Terms and Conditions (“terms”), “Emporentia” mean (“we”, “us” and “our”). User mean (“you” and “your”), the person using our website, creating an account, placing an order or otherwise interacting with us.
These Terms set out the agreement between the user and us for using our website and for any purchases you make from us through https://emporentia.com/.
Please read these Terms and Conditions carefully before using our website or placing an order. By using our website, creating an account or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you should not use our website or place an order with us.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
1. Agreement
1.1. Scope of This Agreement
These Terms and Conditions apply to:
a. use of https://emporentia.com/;
b. customer accounts created on our website;
c. orders placed through our website;
d. payments, delivery, cancellation, returns, refunds and exchanges;
e. promotions, discount codes, gift cards, free gifts and bundles, where offered;
f. reviews, comments, images and other content submitted by users; and
g. any other website feature, service or policy connected with Emporentia.
1.2. Third-Party Sales Platforms
We may also sell products through our seller accounts on Amazon, eBay and TikTok Shop. If you purchase from us through Amazon, eBay or TikTok Shop, the terms, policies and dispute processes of that platform may also apply. These terms apply mainly to purchases made directly through our website unless we state otherwise.
1.3. Specific Terms
If there is any conflict between these terms and a specific policy, promotion term, product-specific term, payment-provider term or platform term, the more specific term will apply to that particular issue.
2. About Emporentia
Emporentia is an ecommerce retailer selling branded and general retail products.
Product categories may include, but are not limited to:
a. perfumes and fragrances;
b. beauty and personal care products;
c. household products;
d. fashion and accessories;
e. gifts and lifestyle products; and
f. other products listed on our website from time to time.
Product availability, brands, categories and ranges may change at any time.
Our website is not currently operated as a third-party seller marketplace. Independent third-party sellers do not list products on Emporentia.com and do not receive customer order details from us for fulfilment.
3. Changes To These Terms And Conditions
We may update these Terms and Conditions from time to time to reflect changes in our business, products, website, payment providers, delivery providers, legal obligations or operational requirements.
The version of these Terms and Conditions that applies to your order will normally be the version published on our website at the time you place your order.
If we make significant changes to these Terms and Conditions, we may provide a notice on our website or notify customers where appropriate.
4. Contacting Us
You can contact us by email at: support@emporentia.com
When contacting us about an order, please include:
a. your full name;
b. your order number;
c. the email address used for the order;
d. a clear explanation of your enquiry; and
e. photographs, videos or evidence where relevant.
5. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms and Conditions.
You must not use our website:
a. unlawfully, fraudulently or dishonestly;
b. to place fake, misleading or fraudulent orders;
c. to misuse promotions, discount codes, gift cards, refunds or returns;
d. to upload or transmit viruses, malware or harmful code;
e. to attempt unauthorised access to our website, servers, systems, accounts or data;
f. to scrape, copy, harvest or extract website data without permission;
g. to interfere with website security, operation or availability;
h. to impersonate another person or provide false information;
i. to harass, abuse, threaten or harm others; or
j. in a way that may damage us, our customers, suppliers, service providers, couriers, payment providers or reputation.
We may suspend, restrict or block access to our website where we reasonably believe that these Terms and Conditions have been breached, fraud or misuse has occurred, security is at risk, or we are required to do so by law or by a relevant provider, platform, regulator or authority.
6. Website Availability and Content
We aim to keep our website available and working properly. However, we do not guarantee that our website will always be available, uninterrupted, secure or error-free.
We may suspend, restrict, update or withdraw all or part of our website for maintenance, security, technical, legal, operational or business reasons.
We take reasonable care to ensure that website information is accurate and up to date. However, product descriptions, images, availability, prices, promotions, delivery information and other content may occasionally contain errors.
We may correct errors, update content, change product information, withdraw products or change website features at any time.
7. Customer Accounts
You may be able to create a customer account on our website.
You must provide accurate, complete and up-to-date information when creating an account or placing an order. You are responsible for keeping your account login details secure and confidential.
You should contact us immediately at support@emporentia.com, if you believe your account has been accessed without permission.
We may suspend, restrict or close an account where we reasonably believe that:
a. the account has been used fraudulently or unlawfully;
b. the account has been used to breach these Terms and Conditions;
c. false, misleading or incomplete information has been provided;
d. the account has been used to abuse promotions, refunds, returns or customer support;
e. the account creates a security, legal, financial or operational risk; or
f. we are required to do so by law, a payment provider, courier, platform, regulator or authority.
We will not use this section to remove or limit your statutory consumer rights.
8. Product Information and Safety
8.1. Product Information
We take reasonable care to describe products accurately.
Product descriptions, images, ingredients, packaging details, usage information, warnings and specifications may be provided by manufacturers, suppliers, distributors or brands.
Product packaging, ingredients, size, colour, design, batch, formulation, branding or appearance may change from time to time.
Product images are for illustration and guidance only. Actual products may vary slightly from images due to packaging changes, screen settings, lighting, photography, stock updates or manufacturer changes.
You should read the product label, packaging, instructions, ingredients and warnings before use.
8.2. Product Suitability and Safety
You must use products safely and only for their intended purpose.
You must follow all instructions, warnings, age restrictions, storage requirements, expiry dates and manufacturer guidance provided with the product.
For perfumes, fragrances, cosmetics, beauty, personal care, household or similar products, you should check ingredients, warnings and suitability before use.
If you have allergies, sensitivities, health concerns or specific product requirements, you should check the product information carefully and seek appropriate advice before using the product.
You are responsible for storing products safely after delivery, including keeping products away from heat, sunlight, children, pets, flames or other hazards where appropriate.
We are not responsible for harm caused by misuse, incorrect storage, use contrary to instructions, unauthorised modification or failure to follow product warnings, except where the law does not allow us to exclude responsibility.
9. Prices, VAT and Delivery Charges
Product prices are shown on our website in pounds sterling unless stated otherwise.
Where applicable, prices include VAT unless stated otherwise.
Delivery charges are shown separately where applicable and may depend on delivery method, destination, order value, parcel weight, parcel size, courier service or product type.
The total price, including applicable VAT and delivery charges, will be shown before you place your order.
Prices, offers and delivery charges may change at any time, but changes will not normally affect orders that we have already accepted.
10. Pricing Errors and Availability
We take reasonable care to ensure that prices and product information are correct. However, errors may occur.
If we discover an obvious pricing error before accepting your order, we may reject the order and notify you.
If we discover a pricing error after you place an order but before dispatch, we may contact you to ask whether you want to continue at the correct price or cancel the order.
If the correct price is lower than the price paid, we may charge the lower amount or refund the difference.
Products are subject to availability. We may withdraw products, limit quantities, cancel items, replace stock or update availability at any time.
If a product is unavailable after you place an order, we may contact you to offer:
a. cancellation of the affected item;
b. a refund for the affected item;
c. a suitable alternative, where available; or
d. dispatch of the remaining items, where appropriate.
11. Promotions, Discount Coupons, Free Gifts and Gift Cards
11.1. Promotions and Discount Coupons
Promotions, offers, discounts, vouchers, free gifts, codes, and coupons are subject to availability and may be withdrawn or changed at any time.
Unless stated otherwise, promotions cannot be exchanged for cash and may not be used with other offers.
Discount coupons must be entered correctly at checkout. We are not required to apply a discount after an order has been placed if the coupon was not entered or was entered incorrectly.
Discount coupons may be subject to:
a. expiry dates;
b. minimum spend requirements;
c. maximum discount limits;
d. product exclusions;
e. category exclusions;
f. brand exclusions;
g. customer eligibility requirements;
h. one-use limits;
i. account restrictions; and
j. other conditions stated with the promotion.
We may cancel, reject or refuse to honour a promotion where we reasonably believe there has been fraud, misuse, technical error, unauthorised sharing, manipulation or breach of the promotion terms.
This section does not affect your statutory rights.
11.2. Free Gifts, Bundles and Multibuy Offers
We may offer free gifts, bundles, multibuy offers or promotional items from time to time.
Free gifts and promotional items are subject to availability and may be substituted, withdrawn or changed where necessary.
Unless stated otherwise, free gifts have no cash alternative and cannot be purchased separately.
If you return a product that qualified you for a free gift, bundle discount or promotional item, you may be required to return the free gift or promotional item as well.
If the free gift or promotional item is not returned, we may reduce your refund by a reasonable amount reflecting the value of the unreturned item, where lawful and reasonable.
This section does not affect your statutory rights if the product is faulty, damaged, incorrectly supplied or not as described.
11.3. Gift Cards and Store Credit
We may offer gift cards, vouchers, store credit or promotional credit from time to time.
Gift cards, vouchers, and credits may be subject to additional terms, including expiry dates, usage restrictions, product exclusions, minimum spend requirements and non-transferability.
Gift cards, vouchers and credit cannot usually be exchanged for cash unless required by law.
We are not responsible for lost, stolen, deleted, misused or unauthorisedly used gift cards, vouchers or credit, unless caused by our failure to take reasonable care.
We may cancel or refuse gift cards, vouchers or credit where we reasonably suspect fraud, misuse, technical error or breach of applicable terms.
12. Orders and Contract Formation
12.1. Placing an Order
When you place an order, you are making an offer to buy the products in your basket.
You should check your order carefully before submitting it, including product details, quantity, delivery address, billing details, delivery method, payment method and total price.
After you place an order, we may send you an order acknowledgement or confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
12.2. Acceptance of Orders
We may accept or reject any order in accordance with these Terms and Conditions.
A contract between you and us is formed only when we accept your order.
Unless we clearly state otherwise, your order is accepted when we dispatch the products or otherwise confirm acceptance.
12.3. Refusing or Cancelling Orders
We may refuse, reject, cancel or limit an order where we reasonably believe that:
a. the product is unavailable;
b. there is a pricing, product, stock or description error;
c. payment has not been authorised or has failed;
d. fraud, misuse or suspicious activity is suspected;
e. the delivery address is incomplete, incorrect, inaccessible or outside our delivery area;
f. the order breaches these Terms or another policy;
g. the order appears to be placed for unauthorised resale;
h. age restrictions or legal restrictions apply;
i. the order cannot be fulfilled safely or lawfully;
j. courier, payment provider or platform restrictions apply; or
k. we are required to do so by law, a regulator, court, authority, payment provider, courier or platform.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
12.4. Order Changes Before Dispatch
Once an order has been placed, we may not be able to change or cancel it before dispatch because orders may be processed quickly.
If you need to change or cancel an order, contact us as soon as possible at support@emporentia.com.
We will try to help, but we cannot guarantee that changes or cancellations can be made before dispatch.
13. Payment and Buy Now Pay Later
13.1. Payment Methods
We may accept payment through payment methods and providers shown at checkout, including:
a. Stripe;
b. PayPal;
c. Apple Pay, where available through our payment providers;
d. Google Pay, where available through our payment providers;
e. Clearpay;
f. Klarna; and
g. WooCommerce checkout and payment gateway integrations enabled on our website.
Available payment methods may change from time to time.
By placing an order, you confirm that you are authorised to use the payment method provided.
Your order may be subject to payment authorisation, fraud checks, identity checks, security checks and provider approval.
If payment is refused, declined, reversed, charged back or not completed, we may cancel or suspend the order.
We are not responsible for delays caused by payment authorisation issues, payment provider checks, fraud checks, security checks or incorrect payment information.
If your payment provider, card issuer or bank reverses a payment, raises a chargeback or disputes a payment, we may share relevant order, delivery, account and communication information with the relevant provider, bank, courier, platform, adviser or authority to respond to the dispute.
13.2. Buy Now Pay Later
If you choose to use Clearpay, Klarna, or another buy now pay later provider, that provider’s own terms, eligibility criteria, fees, payment schedules, privacy policy and customer checks will apply.
You should read the provider’s terms before choosing that payment method.
We are not responsible for any credit decision, late fee, payment schedule, eligibility decision, account action or provider decision made by a buy now pay later provider, except where the law says otherwise.
14. Delivery, Failed Delivery, Risk and Ownership
14.1. Delivery Providers and Areas
We may use delivery and logistics providers including:
a. Royal Mail;
b. Parcelforce;
c. Evri;
d. FedEx
e. DHL; or
f. DPD.
The courier used for your order may depend on destination, product type, parcel weight, parcel size, order value, delivery method, service availability and operational requirements.
We deliver to the locations shown on our website or at checkout. We may not deliver to all areas, countries, postcodes, PO boxes, parcel lockers or restricted addresses.
14.2. Delivery Times and Address
Delivery times are estimates unless we clearly state that a delivery date is guaranteed.
Delivery may be delayed by courier issues, stock availability, weather, customs, security checks, strikes, public holidays, high demand, technical issues, payment checks or events outside our reasonable control.
You are responsible for providing a complete and accurate delivery address.
We are not responsible for failed or delayed delivery caused by incorrect, incomplete or inaccessible delivery information provided by you.
14.3. Failed Delivery, Lost Parcels And Damaged Parcels
If delivery fails because you are unavailable, you refuse delivery, you do not collect the parcel, or the delivery information is incorrect or incomplete, the parcel may be returned to us.
Where a parcel is returned to us due to failed delivery caused by incorrect information, refusal, non-collection or customer unavailability, we may:
a. refund the product price, less any delivery or return costs we are legally entitled to deduct;
b. ask you to pay a further delivery charge for re-delivery; or
c. cancel the order if re-delivery is not possible.
This does not affect your statutory rights where the issue is caused by us or by a courier acting on our behalf.
If your parcel is lost, damaged or delayed, please contact us as soon as possible at support@emporentia.com.
We may need to investigate with the courier. We may ask for photographs, videos, packaging, tracking details, delivery information or other evidence to help resolve the issue.
14.4. Risk and Ownership
The products become your responsibility when they are delivered to you or to a person identified by you to receive them.
Ownership of the products passes to you when we have received full payment and the products have been delivered, unless the law provides otherwise.
15. International Orders, Customs And Restrictions
If international delivery is available, additional delivery times, customs procedures, import duties, taxes, restrictions and charges may apply.
You are responsible for any customs duties, taxes, import charges or local fees payable in the destination country unless we clearly state otherwise.
Some products may be restricted or prohibited in certain countries or by certain couriers. This may include perfumes, liquids, aerosols, batteries, beauty products, chemicals or other regulated goods.
We may cancel or restrict orders where delivery would breach courier rules, import rules, export rules, product safety rules, platform rules or other legal requirements.
16. Cancellation, Returns And Refunds
16.1. Consumer Cancellation Rights
If you are a UK consumer buying online, you normally have the right to cancel your order within 14 days without giving a reason.
For goods, the cancellation period usually ends 14 days after the day you, or someone you nominate, receives the goods.
If your order is delivered in multiple parcels, the cancellation period usually ends 14 days after the day you receive the final parcel.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods to us, unless an exception applies.
To cancel an order, you must tell us clearly by email at support@emporentia.com.
Your cancellation email should include:
a. your full name;
b. order number;
c. email address used for the order;
d. product details; and
e. confirmation that you wish to cancel.
16.2. Returning Cancelled Goods
If you cancel after the goods have been dispatched or delivered, you must return the goods to us.
Unless the goods are faulty, damaged, incorrectly supplied or we agree otherwise, you are responsible for the cost of returning goods following cancellation.
You must return the goods without undue delay and no later than 14 days after telling us that you wish to cancel, unless an exception applies.
You must take reasonable care of the goods while they are in your possession.
You should return goods using suitable packaging and a reliable delivery method. We recommend keeping proof of postage or tracking.
16.3. Refunds After Cancellation
Where you validly cancel your order, we will refund the price paid for the goods and the standard delivery charge, if applicable.
If you chose a more expensive delivery option than our standard delivery option, such as express, next-day, nominated-day or premium delivery, we are only required to refund the cost of the standard delivery option.
We do not refund additional delivery upgrades, premium delivery charges or special delivery charges above the standard cost, unless required by law.
Unless the goods are faulty, damaged, incorrectly supplied or we agree otherwise, you are responsible for the cost of returning goods following cancellation.
We may reduce your refund if the value of the goods has been reduced because you handled them more than was necessary to check their nature, characteristics and functioning.
We may withhold the refund until we have received the goods back or you have provided evidence that you have returned them.
Refunds will normally be made to the original payment method used for the order.
Refund times may vary depending on your bank, card issuer, payment provider or buy now pay later provider.
16.4. Exceptions To Cancellation Rights
Your right to cancel may not apply to certain goods, including:
a. sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery;
b. goods made to your specification or personalised for you;
c. goods that are liable to deteriorate or expire rapidly;
d. sealed audio, video or software products once unsealed, where applicable; and
e. any other goods excluded from cancellation rights by law.
For hygiene, health and safety reasons, this may include certain opened, unsealed or used perfumes, fragrance products, cosmetics, beauty products, personal care products and similar items where they are not suitable for return due to health protection or hygiene reasons.
This does not affect your rights if goods are faulty, damaged, not as described or incorrectly supplied.
16.5. Faulty, Damaged, Incorrect or Not as Described Goods
If your product is faulty, damaged, not as described or incorrectly supplied, please contact us as soon as possible at support@emporentia.com.
Depending on the circumstances, you may be entitled to a refund, repair, replacement, price reduction or other remedy under consumer law.
We may ask for photographs, videos, packaging, batch information or other evidence to help investigate the issue.
Your statutory rights are not affected.
16.6. Other Returns, Refunds and Exchanges
Our Returns and Refunds Policy explain how to return products, when refunds are available and what conditions apply.
Unless the product is faulty, damaged, incorrectly supplied or your statutory rights apply, returned goods should be:
a. unused;
b. unopened where hygiene or safety seals apply;
c. in original packaging where reasonably possible;
d. with tags, labels, seals and accessories intact; and
e. returned with any free gifts, bundles or promotional items supplied with the product.
We may inspect returned goods before issuing a refund or exchange.
We may refuse a refund, reduce a refund or return the goods to you where the product has been excessively handled, damaged, opened or unsealed in a way that affects hygiene or safety, is missing parts, or is not returned in a condition that complies with our Returns and Refunds Policy, unless your statutory rights apply.
Your statutory rights are not affected.
17. Age-Restricted Products
Some products may be subject to legal, courier, platform, payment provider or safety-related age restrictions.
By ordering an age-restricted product, you confirm that you meet the applicable age requirement and that the information you provide is accurate.
We may cancel or refuse an order, request further information or use age verification processes where required by law, courier rules, payment provider requirements, platform rules or our own compliance processes.
Delivery of age-restricted products may require age verification on delivery. If age verification fails, delivery may be refused and the order may be returned or cancelled.
18. Reviews, Social Media Content and User Content
18.1. Submitting Content
You may be able to submit reviews, comments, images, questions, feedback, social media content or other content on our website or social media pages.
By submitting content, you confirm that:
a. the content is truthful and based on your own experience;
b. you have the right to submit it;
c. it does not infringe another person’s rights;
d. it is not unlawful, abusive, offensive, misleading, defamatory or discriminatory;
e. it does not contain viruses, spam or harmful content; and
f. it does not contain unnecessary personal or sensitive information.
18.2. How We May Use Content
By submitting content, tagging Emporentia, mentioning Emporentia, responding to a request from us, or giving us permission to use your content, you give Emporentia a non-exclusive, royalty-free, worldwide permission to use, display, reproduce, edit, publish, translate, distribute and share that content for website, customer service, marketing, social media, business and promotional purposes.
This permission may continue after you remove the content where the content has already been used, shared or published, unless the law requires otherwise.
You give us permission to use the name, display name, username or social media handle submitted with the content where reasonably connected with that content.
You can ask us to stop using your social media content by contacting us at support@emporentia.com, but this may not affect uses already made before we receive and process your request.
18.3. Moderation
We may moderate, edit, reject or remove user content where we reasonably believe it breaches these Terms and Conditions, is inappropriate, misleading, unlawful, spam, promotional, irrelevant or harmful.
19. Intellectual Property
All website content, including text, images, graphics, logos, icons, product presentation, design, layout, software and other materials, belongs to us or our licensors unless stated otherwise.
You may use our website for personal browsing and purchasing.
You must not copy, reproduce, distribute, modify, scrape, sell, exploit or use our website content for commercial purposes without our written permission.
Product brand names, logos and trademarks belong to their respective owners. Reference to a brand does not mean that the brand endorses Emporentia unless clearly stated.
20. Privacy and Cookies
We process personal information in accordance with our Privacy Policy.
We use cookies and similar technologies in accordance with our Cookie Policy.
You should read both policies before using our website or placing an order.
21. Resale and Business Purchases
Products sold on our website are intended for personal use unless we agree otherwise.
You must not purchase products from our website for unauthorised resale, commercial distribution or export without our written permission.
We may limit quantities, reject orders or cancel orders where we reasonably believe products are being purchased for unauthorised resale or where the order creates stock, legal, supply chain, brand, fraud or operational concerns.
If you purchase goods for business, resale or commercial purposes without our written agreement, we may not be responsible for business losses, including loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data, business interruption or indirect commercial losses, except where the law does not allow us to exclude responsibility.
22. Fraud, Misuse and Security
We may carry out fraud prevention, security, identity, payment and order checks before accepting or dispatching an order.
We may refuse orders, cancel orders, suspend accounts, restrict access or report activity where we reasonably suspect fraud, misuse, abuse of promotions, abuse of returns, chargeback abuse, security risk, false information or unlawful activity.
We may report suspected fraud, criminal activity or unlawful behaviour to payment providers, banks, couriers, platforms, regulators, law enforcement or other relevant authorities where appropriate.
23. Our Responsibility To You
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of your statutory rights or any other liability that cannot be excluded or limited by law.
Nothing in these Terms and Conditions affects your statutory rights as a consumer, including rights relating to faulty goods, goods not as described or goods not fit for purpose.
If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to take reasonable care.
We are not responsible for loss or damage that is not foreseeable, or for business losses where products are purchased or used for business, resale or commercial purposes without our written agreement.
24. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include courier disruption, strikes, weather, fire, flood, epidemic, pandemic, customs delays, supplier failure, stock shortages, technical outages, cyber incidents, payment provider issues, platform disruption, government action, legal restrictions or other events beyond our reasonable control.
If an event outside our reasonable control affects your order, we will try to contact you where appropriate and take reasonable steps to reduce the effect of the delay.
25. Complaints and Customer Support
If you have a question, complaint or issue with your order, please contact us by email at: support@emporentia.com.
Please include your order number, full name, email address used for the order and a clear explanation of the issue.
We will try to resolve complaints fairly and within a reasonable time.
We may ask for photographs, videos, packaging, tracking details, product batch information or other evidence where needed to investigate the issue.
Our complaints process does not affect your statutory rights.
26. Third-Party Links, Services and Sales Platforms
26.1. Third-Party Links and Services
Our website may contain links to third-party websites, platforms or services, including payment providers, couriers, social media platforms, Amazon, eBay, TikTok Shop or other external websites.
We are not responsible for the content, terms, privacy practices, cookies, services, products or actions of third-party websites or platforms.
You should read the terms and policies of any third-party website or service you use.
26.2. Third-Party Sales Platforms
If you buy our products through Amazon, eBay or TikTok Shop, the relevant platform’s own terms, policies, delivery processes, returns processes, payment terms and dispute procedures may apply.
We are not responsible for platform decisions, account restrictions, payment holds, platform fees, platform refunds, platform dispute outcomes or platform technical issues outside our reasonable control.
Where a platform requires communication through its messaging system, we may only be able to assist you through that platform.
27. Assignment and Transfer
We may transfer our rights and obligations under these Terms and Conditions to another organisation, for example if we restructure, sell or transfer all or part of our business.
If this happens, we will take reasonable steps to ensure that your rights are not negatively affected.
You may not transfer your rights or obligations under these Terms and Conditions to another person without our written permission, unless the law gives you the right to do so.
28. Severability
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.
29. No Waiver
If we do not enforce any part of these Terms and Conditions immediately, this does not mean that we have waived our right to enforce it later.
30. Entire Agreement
These Terms and Conditions, together with the policies referred to in them, set out the terms that apply to your use of our website and purchases from us.
This does not limit or exclude any rights you have under consumer protection law.
31. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer living in England or Wales, you can bring legal proceedings in the courts of England and Wales.
If you live in Scotland, you can bring legal proceedings in Scotland or England and Wales.
If you live in Northern Ireland, you can bring legal proceedings in Northern Ireland or England and Wales.
We may also bring proceedings in the courts of the country where you live, where permitted by law.
32. Contact Us
If you have questions about these Terms and Conditions, please contact us by email: support@emporentia.com.
